Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 619-231-3919 or make an appointment online!
Know Your Rights
Honest and DependableTook my car here two weeks ago for a smog check. 10 minutes. Easy breezy. Even better deal with a Groupon. Talked with the Owner Mario about other services since I was at 60,000 miles. He offered me a great deal on a trans fluid and coolant change. I checked and my trans fluid with pretty dark. Suppose to be pinkish. Dealership asked for twice as much. Small shop and operation. But i sat and watched as they worked on my car. No shady business. Even put air in the tires.
Best Auto ShopExcellent work! I was very pleased with the timeliness and customer service. The services are at an accessible price and location is convenient for me. Thanks guys!
Great PricesMario was great! He got me in and out real quick. The smog check was only $45, which is the least expensive I've found around here. He also plays good classic rock and has an awesome wood framed Abbey Road pic! 2 thumbs up from me!!
Highly RecommendedGood people. Good rates. Highly recommend.
Honest Auto ShopGreat guys, they know what they're doing. Went in because I failed smog and needed my truck repaired. They took care of me, it took longer than expected, but they gave me updates. Honest good people.
Great Customer ServiceThis is the first time I've had a great, fast and courteous service for any smog or mechanic work. I am definitely coming back and I am a believer!
Amazing ServiceLiterally name speaks for itself! Staff was very polite and got right to work on my car! They forward your smog cert straight to DMV as well. Also, they do a lot of other work to regarding car repairs so I will be sure to visit them again soon as I was very impressed with my first visit.
Friendly StaffMario is super friendly and a genuine person. He pulled up a chair for me to sit on while he worked on my car and we chatted the whole time he worked.
Fast and CourteousNice and clean garage, very friendly mechanic. Very fast service. I will recommend this place 100%